FAQs

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How do I search for a TV part?
We always recommend searching by TV part number. Partial searches do work. If you don't know how to find your part number, please contact us and we'll be glad to help you. You can also find the brand of the TV and filter by your TV model number and navigate to your specific part.
What if the part I want is out of stock?
If you go to that part's product page, you'll see a big, green "Sign up to be notified…" button. Once you login to your Electronic Parts Outlet account (if you're not already logged-in), it will set a "Product Alert" for you (you can manage these in your "Account Dashboard") and we will email you when the part is back in-stock
What if I'm not sure which part I need?
While we're not offering tech support at the moment, there are a few easy ways for you to get on track to fixing your TV...

1. Check out our TV tech support videos on our YouTube channel. We cover a variety of TV make/model/part diagnoses and fixes.
2. Another great online tech support resource is a website called FixYa.com. You can post a question for free and their certified techs will (hopefully!) respond to your question promptly.
3. Lastly, don't hesitate to contact your local TV repair shop! They're always knowledgeable and ready to help.
When you figure out which TV part(s) you need, please reach out to us again and we'd be happy to help you track them down. Thanks for your understanding and we look forward to hearing from you again soon!
 

Common Questions


Do I need a customer account to make a purchase?
Nope! You can checkout as a guest. If you do plan on ordering TV parts from us more than once, however, we suggest that you create an account! All of your information is secure and safe. We'll never give your contact information to third parties. For added security, we DO NOT keep your financial information on file.
How do I set-up a customer account?
Click "My Account" at the top right of any page to set-up your account. You can also email us, and one of our friendly Customer Service Representatives will help you set-up your account. All of your information is secure and safe. We'll never give your contact information to third parties. You can save your payment information, but for added security, we DO NOT keep your financial information on file (it's stored through a secure third-party payment gateway).
Do you price match other replacement parts distributors?
Yes! We will match any in-stock, distributor price (with a 90-day warranty). If you see a lower price online, please email us. Show us the link to our competitor’s page with their pricing, and if they have a 90-day warranty and the part is in-stock, we’ll match their price! Any other customer/group discounts will not be added/applied to Price Match quotes. While we offer customer discounts to frequent buyers, we don't match competitors' customer discounts.
Do you price match eBay sellers?
Yes and no. We review these on a case-by-case basis. Show us a link to their product’s pricing, and we’ll work with you to determine a fair price.
How do I update my customer information?
Click “My Account” at the top right of any page to login to your account. From there, you will find “My Dashboard,” where you'll be able to edit all of your customer information.
What if I forgot my password?
Please email us and we'll help you reset your password.
When will you ship my order and when will I receive it?
If you place an order before 3:15 pm CST (Monday - Friday), we will ship your order that day! All purchases made after 3:15 pm CST will ship the next business day. Unless you upgrade your shipping method, any order in the US will arrive at your doorstep in 1-5 business days (depending on how close you live to us -- we're in Minnesota). Some of our products do have lead times, so please make sure to note that and factor it into your order's time-in-transit. Please note that the shipping carriers and methods we use only deliver Monday - Friday.
Can I cancel my order after it's placed?
Unfortunately, our system doesn't allow that. You will need to contact our Returns Department once you receive your order to start the return and refund process. Your refund/credit may be subject to a Restocking Fee.
Shipping
Do you ship orders the same day?
Yes, we will ship any orders with in-stock products the same day before 3:15 pm CST (Monday - Friday). Any order placed after 3:15 pm CST will be shipped promptly the next business day (Monday - Friday). If your order contains back-ordered products, please reference those products' expected shipping date on their product page. Some of our products also do have lead times, so please make sure to note that and factor it into your order's time-in-transit. Please note that the shipping carriers and methods we use only deliver Monday - Friday.
When will I receive tracking information for my order?
As soon as your order is inspected, packed and ready to ship, we will email you your tracking information. Please contact us immediately if you don't receive this information within one business day.
Can you ship internationally?
Yes, we can ship our products to just about every country on this great, green Earth. We cannot ship to P.O. boxes at this time, however.
Payment
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, Discover, PayPal, and credit card "gift certificates."
Is it safe to use my credit card or debit card on your site?
Yes. We use Secure Sockets Layer (SSL) technology to ensure the privacy and security of your information. We're also a verified Authorize.Net merchant. We might be jokesters at times, but the security of your information is no joking matter.
What do you do with my payment information?
We value the security of your payment information, so we never keep it on file! We, Electronic Parts Outlet, can not access your payment information at any time.
 
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